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Terms & Conditions

Horton Window & Door system guarantee

1.1 - The guarantees will be invalidated immediately should the products be; misused, damaged, rendered inoperative, dismantled by the customer or any unauthorised person, neglected, or should any alteration to the original take place.
1.2 - Routine cleaning and normal cosmetic and mechanical wear are not covered under the terms of this guarantee.
1.3 - This guarantee does not affect your statutory right as a customer in the United Kingdom.
1.4 - The guarantees will be invalidated immediately should the product show evidence of impact, mishandling or tampering unnatural chemical corrosion or use contrary to its intended purpose.

Glass guarantee

2.1 - If within 10 years from the date of dispatch from our site an unbroken product is, through faulty manufacture, affected by material visual obscuration because of condensation on either interior surface, we will at our option, supply a replacement sealed unit or refund the original purchase price to our customer. This represents our maximum warranty liability.
2.2 - Any claim under warranty is subject to our representative being afforded reasonable opportunity to inspect the product concerned before deglazing. If on inspection it is determined that the product was not of faulty manufacture, you may be required to pay the cost of the inspection.
2.3 - If a replacement product is supplied it will be of our standard type or product current at the time of replacement.
2.4 - This warranty applies only on the manufacturers' units installed in normal building service conditions within the United Kingdom.
2.5 - This warranty excludes any products which have not been handled, stored, installed and maintained completely in accordance with the glazing and maintenance instruction of the Glass and Glazing Federation manual.